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Frequently Asked Questions

Order-Related Questions

 

Registration Key Questions

 
 
Order-Related Questions

Q. What payment options are available?

A. The most convenient ways to order our product is to order online using your credit card. Go to our order page and order right away using your credit card.

Q. What currencies do you accept?

A. You can buy most products in the following currencies:
US Dollars, Euro, Pound Sterling, Australian Dollars, Japanese Yen, Canadian Dollars or Swiss Francs.

Q. How can I place an order?

A. Go to our order page, click on the order now button corresponding to the product you wish to purchase. Fill out all personal information fields in the order form. Please make sure that e-mail address you type is correct, because all important information regarding your order, your receipt, and your registration code will be sent to this e-mail address.

Q. What will happen after I place my order?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. Follow the instructions in your email to convert your product to a full version.
Please make sure that you are not blocking emails from sales@uccsoft.com, support@uccsoft.com and info@uccsoft.com.

Q. When will I receive my product?

A. After your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases.

Q. How do I get any special discounts?

A. We offer multiple license purchase discounts all the time. You can see the details in the order page. In addition to that, we offer discounts time to time. If a discount is offered at any time, we put that information in our website.

Q. How can I place a purchase order?

A. If you are buying for a Govt. organization, School/College or any big organization and would prefer ordering with a Purchase Order, Please contact us.

Q. How will the charge appear on my credit card /debit card statement? 

A. We process all orders Emetrix. Your credit statement will show a charge from "Emetrix".

Q. What will I receive if the product is delivered by e-mail?

A. Once your order has been processed successfully, we will send you an email immediately with your license code. This may take from a few minutes to an hour in most cases. This email will contain detail instructions on how to convert your product to a full version.

You will also receive user guide documentation, extra graphics and templates for some products. Please make sure that you are not blocking emails from sales@uccsoft.com, support@uccsoft.com and info@uccsoft.com.

Q. How secure is my online order?

A. Thanks to SSL (Secure Socket Layer) technology, you can be rest assured that your online order is totally safe. Your order will be processed by SSL. Your order process is protected via a secure connection so that the data sent by you can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted (means jumbled-up using extremely complicated mathematical formula) using the SSL protocol. That way no 3rd party can view your credit card numbers, addresses or any information you send us.

Q. Will my personal data be shared with any third parties?

A. Privacy of individual visitor data is very important to us. Any information you submit through our web sites will be held in the strictest confidence. We will not release your e-mail address or any other personal information to any third parties without your consent. Please read our privacy policy!

 
 
Registration Key Questions

Q. I lost my Registration Key. Can you help?  

A. Sure!! Please email support@uccsoft.com including your full name, address, original order email address and as much information about your original order as possible. We will verify your information with our records and resend the registration key to you.

Q. My license code does not work. What should I do?

A. While entering your license code, please check the following:
1. Make sure that you are not treating tracking id or order id as the license code. 2. Enter the license code exactly as it appears. It is advisable to copy and paste from your email.

Q. I have a system crash or purchased a new computer? How do I reinstall/register?

A. If you have a systems crash or purchased a new computer, Please email support@uccsoft.com including your full name, address, original order email address and as much information about your original order as possible. We will verify your information with our records and resend the registration key to you.

Q. How do I get a copy of my license information?  

A. If you have lost your license code just send us an email and we will resend a copy of the license code to you.

 

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